Yes. Your information is protected with the latest security features and requires a password that only you will know, to access the information. Members' Advantage Credit Union's eStatement service also uses 128-bit encryption security to ensure that your private information stays private.

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Your statement can be accessed either by double clicking on the link in the email notification or through Members' Advantage Credit Union's homepage at www.membersadvantagecu.com and double clicking on the "eStatements" button.

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What if I accidentally delete my email notification that my statements are ready? Can I still view them?

Yes. Even if you delete the email notification you can access your eStatements through Members' Advantage Credit Union's homepage at www.membersadvantagecu.com.

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You can switch back to the paper version of your statements at any time. Contact a Members' Advantage Credit Union representative at (715) 421-1610, or by email at estatements@membersadvantagecu.com and ask to change your statements back to paper.

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No. We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to www.membersadvantagecu.com and click on the "eStatements" button.

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If you would like to print a copy, select File/Print from the menu bar at the top of the e-Statement screen.

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If you have forgotten your password you may use the "Forgot Your Password" feature on the eStatement log on page or you may contact an Members' Advantage Credit Union representative at (715) 421-1610, or by email at estatements@membersadvantagecu.com and your password will be reset. The next time you log on you can change your password to one of your choice by using the "change password" feature located near the bottom of the Available Statements and Notices library.

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Yes. Your eight to twenty-character password is case sensitive and the password field supports all characters on your keyboard.

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No. Monthly Members' Advantage Credit Union credit card statements are a separate offering.

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There are several possible reasons why your eStatement notification did not arrive in your email inbox:

• The email address we have on file for you is incorrect
• Your inbox is currently full and your Internet Service Provider (ISP) will not allow additional messages to be delivered
• Your email address is correct in our files, but your ISP thinks the eStatement notification is "spam" mail and is blocking the message from being delivered. This is particularly true when one sender is emailing a large number of the ISP's customers at the same time, which is what happens when we send your eStatement notification.
• Email spam filters or the pop-up blocker software used by your Internet Service Provider may be preventing our email notification from entering your in-box.
  

If you failed to receive your eStatement notification, you may contact Members' Advantage Credit Union at (715) 421-1610, or by email at estatements@membersadvantagecu.com and verify the email address we have on file for you.

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1. Make sure you' ve updated your email address with us if you've changed it since signing up for eStatements. It's easy to do: just log into your eStatement library and click on "Change Address." You'll be asked to fill out a simple form that you can submit electronically.
2. Today's Internet Service Providers (ISPs) often have spam filters that help prevent unwanted email messages from flooding your inbox. Many ISPs now require you to select the email addresses from which you'll accept messages; any email addresses that are not on your 'acceptable' email list will be categorized as spam and automatically deleted.

To prevent Members' Advantage Credit Union email messages from being seen as spam, please be sure to add estatements@membersadvantagecu.com to your "acceptable" email address list. If your ISP blocks these addresses, you will not receive your eStatement email notification alerting you that your eStatement is ready to view, or any other pertinent electronic communications from Members' Advantage Credit Union.

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If you're unable to access your eStatement library, your ISP's pop-up blocker settings could be the culprit.

Many ISPs automatically provide pop-up blocker software, which prevents any pop-up boxes from appearing when you access websites that contain them. However, not all pop-ups are bad. With Members' Advantage Credit Union eStatements, you'll receive a pop-up box letting you know that you are entering a secure site–you must click "OK" to continue. If your pop-up blocking software is enabled, you won't receive this pop-up box, and you'll be unable to continue to your eStatement library.

Fortunately, many ISPs will allow you to pick and choose the sites from which you will accept pop-up boxes. In this case, you simply need to add www.membersadvantagecu.com to your 'acceptable' pop-up box list.

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To allow email from Members' Advantage Credit Union:

1. In "Mail Controls", click on the "People and Places" item in the "Table of Contents" to the left on the "Mail Controls" screen.
2. Select your preference for allowing or blocking email from particular people and places by clicking once on the setting. The circle next to the setting will become dark, indicating that it has been selected.
3. Type estatements@membersadvantagecu.com in the box provided and click "Add."

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To allow email from Members' Advantage Credit Union:

1. In "Mail Controls," add estatements@membersadvantagecu.com to your Contact List. If your spam filters are set at "Enhanced" or 'Exclusive' adding these addresses to your personal Contact list will allow your eStatement email notification, and other Members' Advantage Credit Union email communications, to be delivered to your inbox.

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