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Important Members' Advantage Credit Union Member Communication

The well-being of our members and staff is our top priority. Given the evolving concerns around COVID-19 (novel coronavirus) and to help support community health management efforts, we are implementing additional contingency steps under an abundance of caution. The changes noted below will go into effect Thursday, March 19, 2020. We plan to resume full access on a date to be determined, subject to public health conditions.

Branch Lobby Drive-Up ATM New Account Loan
Wisconsin Rapids Closed Open - Normal Hours Available 24/7/365 By Appointment 715.421.1610 By Appointment 715.421.7739
Plover Closed Open - Normal Hours Available 24/7/365 By Appointment 715.344.7440 By Appointment 715.421.7739

 

Members will still be able to conduct business at Members’ Advantage through the following channels:

New Accounts

Members wanting to open a new account should call 715.421.1610 or 715.344.7440 and ask to speak to a Financial Service Representative.

Online and Mobile Banking

We encourage you to manage your accounts using online and mobile banking. These 24/7/365 services allow you to safely view transactions, check balances, make payments, deposit checks (mobile deposit members only), and more from the comfort of your home www.membersadvantagecu.com.

Drive-Up and Night Deposit Box Services

Our drive-up services remain available at both locations during regular hours and offer most banking services. If you don’t have a vehicle, you are welcome to visit our drive-up locations on bicycle or as a pedestrian. Members may also continue to use the night drop boxes.

Coin Machine

Coin machine will be open. Members will need to call 715.421.1610 or 715.344.7440 to enter building to run coin. Coin ticket can be cashed in on same day through drive-up.

ATMs

Our ATMs, located on site, are accessible 24/7/365.

Telephone

As always, you are welcome to call our Member and Financial Service Representatives at 715.421.1610 or 715.344.7440. Please note, you may experience an extended wait time due to high call volume. Your patience is appreciated.

Email

Please feel free to contact us by email. For general services, email macu@membersadvantagecu.com, for the Mortgage Department, email mortgage@membersadvantagecu.com, for Debit Card questions, email debitcards@membersadvantagecu.com, and for Credit Card questions, email creditcarddepartment@membersadvantagecu.com.

We are taking additional steps in all Members’ Advantage facilities, including the ability to work from home if needed for certain staff, practicing social distancing, and adopting additional cleaning measures to help support our staff and members. These precautionary measures are being undertaken as an abundance of caution for office staff who will continue to be proactive in providing only the highest level service during this challenging time. We thank you for your patience as we temporarily alter our operating and service model in order to place the safety of our members, staff and community first.

Members’ Advantage Credit Union