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Unlock the Advantage New App FAQ

Coming this spring, Members’ Advantage CU is doing a system upgrade. This is exciting news because our banking system will be new, improved, and easier to use than ever!

What kind of Technology Upgrade is taking place?

The upgrade will include a new system to our Mobile App.

When is the Technology Upgrade taking place?

It will take place on March 20, 2024.

Will the credit union be open during the time of the upgrade?

Yes, the lobbies/drive-thru will be open during the time of the upgrade.

Will I need to re-enroll in Online Banking?

Yes, you will need to re-enroll as a new user.

Will I be able to access the Online Banking Mobile App?

No, it will be unavailable during the upgrade.

Are there P.O.S. transaction limitations (debit card)?

Yes, account holders can spend $2,500.00/per day during this Technology Upgrade.

If my Bill Pay is scheduled during the time of the Technology Upgrade, will this still be scheduled and sent out?

Yes, the scheduled Bill Payment will go out.

Will I need to re-enter their Bill Payees when the Technology Upgrade is completed?

No, the Bill Payees will transfer from the old system to the new one.

I had my Auto Loan scheduled through Bill Pay to go out on the 1st, but it did not go out. Will I be charged a late fee if the bank is closed and I can’t make my payment over the phone?

There is a grace period, so no fee will apply. We will not accept over-the-phone payments during this time.

I re-enrolled in Online Banking, but it is not accepting my new login on the Mobile App. Why is this?

This could be because of a number of reasons. Please give us a call at (888) 630-6228 for assistance.

Will there be a new Mobile App to go with the new Online Banking System?

Yes, the app name is MACU or you can search Members Advantage Credit Union.

How do I enroll in the new MACU Mobile App?

  1. User will have to read and accept the Digital Banking Terms and Conditions.
  2. Provide the Date of Birth, Last 4 digits of SSN, and member number to prove his/her identity.
  3. Upon successful verification, user will be asked to set up credentials to access Digital Banking.
  4. Set up default preferences for their digital banking usage, like the channel through which they would like to receive One Time Passcode, what source accounts are to be used for fund transfers, mobile check deposits, etc.
  5. User will be automatically logged in to Digital Banking after their successful enrollment.

I think my debit card was compromised. Who can I contact if the bank is closed to close my account and issue a replacement card?

Call SHAZAM at (800) 383-8000 to close the card. Then, contact MACU to reorder a new card.

Apple Mobile App:

You can download the Apple Mobile App at this link or by scanning the QR code on our home page:

https://apps.apple.com/us/app/macu/id6478827854

Google Play Store/Android Mobile App:

You can download the Android Mobile App at this link or by scanning the QR code on our home page:

https://play.google.com/store/apps/details?id=macu.mbanking